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Refund Policy | Sawdam Online Shopping
Last Updated: October 26, 2023
At Sawdam Online Shopping ("we," "our," or "us"), we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a product may not meet your expectations. This Refund Policy outlines the procedures and conditions for returning items and requesting refunds.
Please read this policy carefully before making a purchase.
1. Interpretation & Definitions
"Website" refers to Sawdam Online Shopping, accessible at [www.sawdamonlineshpping.com](http://www.sawdamonlineshpping.com).
"Products" refer to the items available for purchase on the Website.
"You" refers to the individual accessing or using the Website, or the company on whose behalf such an individual is accessing the Website.
2. Eligibility for Returns & Refunds
To be eligible for a return and refund, your item must be:
Unused and in its original condition: The product must be in the same state as you received it, with all original tags and packaging intact.
In the original packaging: The product must be returned in the original manufacturer's box or packaging to prevent damage in transit.
Accompanied by proof of purchase: You must provide the original order number or a copy of the order confirmation email.
You have 3 calendar days from the date you receive the item to initiate a return request.
3. Non-Returnable Items
Certain items are exempt from being returned for hygienic, safety, or digital nature reasons. These include, but are not limited to:
Underwear, hosiery, and swimwear for hygiene reasons.
Personal care items (e.g., cosmetics, skincare, haircare).
Earrings for piercing-related hygiene concerns.
Gift cards and downloadable software products.
Items on final sale or clearance (these will be clearly marked at the time of purchase).
Personalized or custom-made products.
4. How to Initiate a Return
To start a return, please follow these steps:
1. Contact Our Support Team: Within 3 days of receiving your order, email us at [sawdamonline.shopping@gmail.com](mail to:sawdamonline.shopping@gmail.com) with your Order Number and the reason for the return.
2. Wait for Authorization: Our customer service team will review your request and, if eligible, provide you with a Return Authorization Number and the shipping address for the return.
3. Ship the Item: Securely pack the item in its original packaging, include the proof of purchase, and mail it to the address provided. We highly recommend using a trackable shipping service, as Sawdam Online Shopping is not responsible for return items lost in transit without a tracking number.
Please do not send your return to our business address without a prior authorized Return Authorization Number, as it may delay the processing of your refund.
5. Refund Process
Timing:
Once we receive and inspect your returned item, we will send you an email to notify you of the status of your refund.
If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Partial Refunds:
Partial refunds may be granted in the following situations:
Items returned are not in their original condition, are damaged, missing parts, or show signs of use for reasons not due to our error.
Any item not returned in its original condition is at our discretion to accept and may be subject to a restocking fee of up to 50% of the item's price.
6. Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange a defective/damaged item for the same product, please contact us at [sawdamonline.shopping@gmail.com](mailto:sawdamonline.shopping@gmail.com) and follow the return procedure outlined above.
7. Damaged or Defective Items
We take great care in packing your orders. However, if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [sawdamonline.shopping@gmail.com](mailto:sawdamonline.shopping@gmail.com). Please include your order number and photos/videos clearly showing the damage or defect. We will arrange for a return and a full refund or replacement at no extra cost to you.
8. Return Shipping Costs
Customer-Initiated Returns: Unless the return is due to our error (e.g., we sent the wrong or a defective item), you will be responsible for paying for the shipping costs of returning your item. These costs are non-refundable.
Returns Due to Our Error: If the return is a result of our mistake, we will bear the cost of return shipping and will provide you with a prepaid shipping label.
9. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded unless they are faulty.
10. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
11. Contact Us
If you have any questions about our Returns and Refunds Policy, please do not hesitate to contact our customer support team.
Email: [sawdamonline.shopping@gmail.com](mailto:sawdamonline.shopping@gmail.com)
Website: [www.sawdamonlineshpping.com](http://www.sawdamonlineshpping.com)
Note: Sawdam Online Shopping reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
